Overview
Bitpanda is a popular European cryptocurrency and digital asset marketplace. Logging in to Bitpanda gives you access to trading, portfolio tracking, deposits and withdrawals, and account settings. This guide covers the standard login flow, two-factor authentication, troubleshooting, and recovery tips.
How to log in (web & mobile)
- Open the Bitpanda homepage or the Bitpanda mobile app.
- Click or tap Log in (top-right on web) or open the app and choose "Log in".
- Enter the email address associated with your account and your password.
- If 2FA is enabled, enter the one-time code from your authenticator app (e.g., Google Authenticator, Authy) or confirm with your chosen method.
- Optionally, select "Remember me" on a personal device to stay signed in for a longer period.
If you prefer a direct link, the typical login page is https://www.bitpanda.com/login (always verify the domain before entering credentials).
Troubleshooting common login issues
- Wrong password: Use the "Forgot password" link to reset. Check for accidental Caps Lock or autofill mistakes.
- No login email received: Check spam/junk folders and any filters. Ensure your mailbox isn't full.
- Authenticator codes not working: Confirm your device clock is correct (time drift breaks TOTP). Re-sync or re-add the authenticator if necessary.
- Login blocked or suspicious activity: Bitpanda may temporarily block access for security—follow the instructions sent by email and contact support if needed.
Two-factor authentication (2FA)
We strongly recommend enabling 2FA. Bitpanda supports TOTP-based apps and may provide alternative verification methods. To enable 2FA:
- Sign in and go to Security in Settings.
- Choose Enable 2FA and scan the QR code with your authenticator app.
- Save backup/recovery codes in a secure location (not on the same device).
Account recovery & support
If you lose access to your email or 2FA, use Bitpanda's official account recovery process. Expect identity verification—KYC checks are common for account recovery on regulated platforms.
- Use the "Forgot password" flow for password resets.
- If you cannot access your authenticator, follow the platform’s 2FA recovery steps—this usually involves support tickets and ID verification.
- Contact Bitpanda Support via the help center inside the app or at their official support portal. Always verify you are using the official site when sharing personal details.
Security best practices
- Never share passwords or 2FA codes with anyone.
- Use a password manager to create and store a unique, strong password.
- Enable device-based protections (PIN, biometrics) and keep your OS and app updated.
- Beware of phishing: check the site domain and avoid clicking login links in random emails.
FAQ
- Why can't I log in after resetting my password?
- Wait a few minutes for the new password to propagate, clear cache/cookies or try an incognito window. If problems persist, contact support.
- Can I recover my account without my email?
- Recovering without access to the registered email is difficult and typically requires identity verification with Bitpanda Support.
- Is SMS 2FA available?
- Bitpanda prefers TOTP apps for stronger security. Check account settings for available methods in your region.
This guide is intended to help you sign in and secure your Bitpanda account. For sensitive account actions and official procedures, always use Bitpanda’s official website or the mobile app.
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